Zurich NA HR Call Center Representative in Schaumburg, Illinois
HR Call Center Representative
Zurich is currently lookingfor a HR Call Center Representative to work out of our North Americanhead-quarters in Schaumburg, Illinois.
The HR Service Call Representative serves asthe primary contact to all employees/former employees and retirees on policies,payroll, benefits and other company communications. Handles customer serviceinquires and problems from multiple input channels in order to provideexceptional customer service and clear advice to customers.
Being a primary contact for current and former employees on payroll,benefits, and other Human Resources transactions
Providing excellent customer service
Needs to be resourceful in searching multiple systems for answers forinquiries
Interacting with one or more vendors in response to employee issues
Mandatory Overtime, as required
Client Internally Focused - The job’s coredeliverables rely on delivering service to internal clients, usually at theline manager or employee level. May involve sharing subject matter expertise toothers in the organization or supporting others in their efforts to deliver onour promise.
The position will involvesome training but will include being resourceful by assisting employees on thephone and via email throughout the day. The position will also need a personwho is detail oriented, collaborative and a team player.
High School Diploma or Equivalent and 3 ormore years of experience in the Customer Service area OR
Zurich approved Apprenticeship programincluding an Associate Degree and 1 or more years of experience in the CustomerService area
Inbound call center experience preferably in a multi-company supportrole
In-depth knowledge of benefits, policies, payroll and other HR-relatedissues as well as federal and state regulatory requirements
Experience with SAP, including Payroll or Benefits modules and ADP eTime
Ability to collaborate and be a team player
Strong verbal and written communication skills
Strong organization skills and detailed oriented
Imagine working for a company that trulycares about their employees, customers, stakeholders, and communities theyserve.
Imagine working for a values-drivenorganization that has the ambition and desire to be the best global insuranceprovider in the world.
Zurich is that place where 55,000 employeesacross 200 countries and territories are all focused on helping people andhelping companies protect what is truly most important to them. We are avalues-driven organization that takes pride in the work that we do every dayand we have the ambition to be the best global insurer in the world.
EOE Disability / Vets
Zurich does notaccept unsolicited resumes from search firms or employment agencies. Anyunsolicited resume will become the property of Zurich American Insurance. Ifyou are a preferred vendor, please use our Recruiting Agency Portal for resumesubmission.
Primary Location: United States-Illinois-Schaumburg
Relocation Available No
Job Posting 04/24/18
Unposting Date Ongoing
Req ID: 180002MJ