Zurich NA HR Call Center Representative in Schaumburg, Illinois

HR Call Center Representative


Zurich is currently lookingfor a HR Call Center Representative to work out of our North Americanhead-quarters in Schaumburg, Illinois.

The HR Service Call Representative serves asthe primary contact to all employees/former employees and retirees on policies,payroll, benefits and other company communications. Handles customer serviceinquires and problems from multiple input channels in order to provideexceptional customer service and clear advice to customers.

Additional responsibilitiesinclude:

  • Being a primary contact for current and former employees on payroll,benefits, and other Human Resources transactions

  • Providing excellent customer service

  • Needs to be resourceful in searching multiple systems for answers forinquiries

  • Interacting with one or more vendors in response to employee issues

  • Mandatory Overtime, as required

Client Internally Focused - The job’s coredeliverables rely on delivering service to internal clients, usually at theline manager or employee level. May involve sharing subject matter expertise toothers in the organization or supporting others in their efforts to deliver onour promise.

The position will involvesome training but will include being resourceful by assisting employees on thephone and via email throughout the day. The position will also need a personwho is detail oriented, collaborative and a team player.

Basic Qualifications:

  • High School Diploma or Equivalent and 3 ormore years of experience in the Customer Service area OR

  • Zurich approved Apprenticeship programincluding an Associate Degree and 1 or more years of experience in the CustomerService area

Preferred Qualifications:

  • Inbound call center experience preferably in a multi-company supportrole

  • In-depth knowledge of benefits, policies, payroll and other HR-relatedissues as well as federal and state regulatory requirements

  • Experience with SAP, including Payroll or Benefits modules and ADP eTime

  • Ability to collaborate and be a team player

  • Strong verbal and written communication skills

  • Strong organization skills and detailed oriented

Imagine working for a company that trulycares about their employees, customers, stakeholders, and communities theyserve.

Imagine working for a values-drivenorganization that has the ambition and desire to be the best global insuranceprovider in the world.

Zurich is that place where 55,000 employeesacross 200 countries and territories are all focused on helping people andhelping companies protect what is truly most important to them. We are avalues-driven organization that takes pride in the work that we do every dayand we have the ambition to be the best global insurer in the world.

EOE Disability / Vets

Zurich does notaccept unsolicited resumes from search firms or employment agencies. Anyunsolicited resume will become the property of Zurich American Insurance. Ifyou are a preferred vendor, please use our Recruiting Agency Portal for resumesubmission.

Primary Location: United States-Illinois-Schaumburg

Schedule Full-time

Travel No

Relocation Available No

Job Posting 04/24/18

Unposting Date Ongoing

Req ID: 180002MJ